**Ryders Xchange Payment Policy**
Ryders Xchange facilitates secure and efficient transactions between renters and hosts for motorcycle rentals. This payment policy outlines the rules and procedures for payments, fees, and related processes on rydersxchange.com. All users are encouraged to review the specific terms in each bike listing or booking agreement, as hosts may include additional conditions within the platform’s guidelines.
**1. Payment Process for Renters**
– **Booking Payment**: Renters must pay the full rental fee, including any applicable platform fees, at the time of booking to confirm the reservation. Payments are processed securely through the Ryders Xchange platform using approved payment methods (e.g., credit/debit cards, digital wallets, or other methods specified at checkout).
– **Pricing Breakdown**: The total cost includes:
– **Rental Fee**: Set by the host, covering the use of the motorcycle for the agreed rental period.
– **Platform Fee**: A service fee (typically 5–10% of the rental fee) to cover transaction processing, platform maintenance, and customer support.
– **Additional Fees**: Optional add-ons (e.g., insurance, gear rental) or taxes, as specified in the listing.
– **Currency**: Payments are processed in Australian Dollars (AUD) unless otherwise indicated in the listing. For international transactions, currency conversion rates and fees may apply, as determined by the renter’s payment provider.
– **Authorization Hold**: A temporary hold may be placed on the renter’s payment method for a security deposit (amount set by the host) to cover potential damages or additional charges. This hold is released upon successful completion of the rental, subject to inspection.
**2. Payout Process for Hosts**
– **Payout Timing**: Hosts receive payouts for completed rentals within 5–7 business days after the rental period ends, provided there are no disputes or damages reported. Payouts are issued to the host’s designated bank account or payment method registered on the platform.
– **Payout Amount**: Hosts receive the rental fee minus the platform fee (typically 5–10%) and any applicable taxes or deductions. The exact payout amount is detailed in the host’s account dashboard.
– **Disputes or Damages**: If a renter reports damage or a dispute arises, payouts may be delayed pending resolution. Ryders Xchange may withhold funds to cover verified claims, as outlined in the Terms and Conditions.
**3. Refunds**
– **Cancellation Refunds**: Refunds for cancellations follow the Ryders Xchange Cancellation Policy:
– Full refund (minus platform fee) for cancellations made at least 7 days before the rental start date.
– Partial refund (50% of rental fee, minus platform fee) for cancellations 3–7 days before the rental start date.
– No refund for cancellations less than 3 days before the rental start date, unless specified by the host’s policy.
– Refunds are processed within 5–7 business days to the original payment method.
– **Extenuating Circumstances**: In cases of unforeseen events (e.g., severe weather, documented emergencies), renters may request a refund review by contacting support@rydersxchange.com. Approvals are subject to verification.
– **Host Cancellations**: If a host cancels, renters receive a full refund, including platform fees, within 5–7 business days.
**4. Fees and Charges**
– **Platform Fees**: Both renters and hosts are charged a platform fee to support operational costs. This fee is non-refundable except in cases of host cancellations or approved extenuating circumstances.
– **Late Fees**: Renters may incur additional charges for late returns, as specified in the listing or booking agreement. These fees are added to the renter’s payment method and included in the host’s payout.
– **Damage Fees**: If the motorcycle is returned damaged, renters may be charged for repairs, as assessed by the host and verified by Ryders Xchange. The security deposit hold may be used to cover these costs.
– **Failed Payment Fees**: If a payment fails (e.g., declined card), renters may be charged a fee (e.g., $10 AUD) and must resolve the issue within 24 hours to avoid booking cancellation.
**5. Payment Security**
– **Secure Transactions**: All payments are processed through a secure, encrypted payment gateway to protect user information.
– **Fraud Prevention**: Ryders Xchange reserves the right to review and hold payments suspected of fraudulent activity. Users may be required to provide additional verification.
– **Disputes**: If a payment dispute arises, users should contact support@rydersxchange.com. Disputes are reviewed on a case-by-case basis, and resolutions may involve partial or full refunds, withheld payouts, or mediation.
**6. General Terms**
– **Host Pricing**: Hosts set their own rental rates and additional fees (e.g., for gear or mileage limits), which are clearly displayed in the listing. Renters agree to these terms at booking.
– **Taxes**: Users are responsible for any applicable taxes, which may be included in the booking total or deducted from host payouts, as required by local regulations.
– **Modifications**: Changes to bookings (e.g., dates, add-ons) may result in adjusted payment amounts, subject to host approval and availability.
– **Non-Payment**: Failure to complete payment may result in booking cancellation. Hosts will not be obligated to provide the motorcycle until payment is confirmed.
**7. Contact Us**
For questions or assistance with payments, please contact our support team:
– Email: support@rydersxchange.com
– Phone: +61 424 696 922
– Hours: Monday–Friday, 9:00 AM–5:00 PM AWST